Cleaning By Jess (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, website, or communicate with us.

Information We Collect

We may collect the following:

Personal Information

Name
Phone number
Email address
Service address

Service Information

Cleaning or laundry preferences
Notes about your home, pets, or service needs
Entry instructions (lockbox, garage code, etc.)

Payment Information

Billing details (processed securely through third-party providers—we do not store full payment details)

Website Data (if applicable)

IP address
Browser type
Pages visited
Cookies and tracking data

How We Use Your Information

Schedule and complete services
Communicate about appointments, updates, or issues
Send invoices and process payments
Improve our services and operations
Send promotions, reminders, or service updates (you may opt out at any time)
Maintain safety and service quality standards

How We Protect Your Information

We take reasonable steps to protect your data:

Secure digital storage systems
Limited access to authorized staff only
Use of trusted third-party platforms

⚠️ While we take precautions, no system is 100% secure.

Sharing Your Information

We do not sell or rent your personal information.

We may share information with:

Payment processors
Scheduling or CRM software providers
Employees or contractors assigned to your service
Legal authorities if required by law

SMS & Email Communications

By providing your phone number and/or email, you consent to receive:

Appointment confirmations and reminders
Service updates
Billing notifications
Occasional promotions or offers

SMS Consent Language (Compliance):

Message frequency varies
Message & data rates may apply
You can reply STOP to unsubscribe at any time
Reply HELP for assistance

We do not share SMS opt-in data with third parties for marketing purposes.

Cookie Policy

If you visit our website, we may use cookies and similar technologies to:

Improve website performance
Understand user behavior
Enhance your browsing experience

You can disable cookies through your browser settings, though some features may not function properly.

Photo & Video Consent

We may take before and after photos or videos of spaces we clean for:

Quality control
Training purposes
Marketing (website, social media, ads)

👉 These photos will:

Focus on cleaned areas, not personal items when possible
Avoid identifying information whenever possible

By using our services, you consent to this unless you explicitly request in writing to opt out.

Liability & Damage Disclaimer

While we take great care in providing services, Cleaning By Jess is not responsible for:

Pre-existing damage
Wear and tear
Improperly installed items
Damage caused by faulty materials or prior conditions

Any concerns must be reported within 24–48 hours of service completion.

Home Access & Security

If you provide access instructions (codes, keys, etc.):

Information is kept confidential
Only shared with assigned team members
We are not responsible for security issues outside of our control

Children’s Privacy

Our services are not directed toward children under 13, and we do not knowingly collect their information.

Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted with a revised effective date.

Contact Information

If you have any questions, please contact:

Cleaning By Jess

📧 jess@cleaningbyjess.com

📞 (620) 617 - 8118

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Your Privacy Matters

Discover how we protect your personal information and ensure your privacy.

Protecting Your Privacy

Read our full Privacy Policy to see how we keep your information safe and secure.

About us